Gem’s Jams Terms & Conditions

By making a booking or attending any classes you agree to accept and abide by these terms.

Bookings and Payment
Booking and payment is through the Happity online booking system. An advanced booking is required to ensure your place in the class. Payments are managed by Stripe via the Happity website. Block of 3 or 5 bookings are offered or you can book PAYG individual sessions. Sibling discounts are available (Siblings mean only brothers and sisters from one family household.) Children from separate families who attend with one adult each need to pay the full price. If a class is not full, last minute ‘walk-in’ bookings will be accepted on the day. Happity payments, cash, or bank transfers can be accepted.

Refunds
Regrettably, missed classes due to sickness, holiday or scheduled appointments cannot be refunded. If you cannot attend a pre-booked class, you may ‘gift’ your place to a friend provided you contact Gem’s Jams with their name and contact details.

Sickness
If you cancel a session due to illness and we are able to fill your spot, we will be happy to move your session to another date. If your spot cannot be filled then unfortunately we will not be able to offer you a ‘make-up’ class.

Missed Classes
If you fail to attend a class without prior notice, we are unable to offer you a make-up session.

Cancellation of Classes
If a class is cancelled by Gem’s Jams, we will endeavour to give a minimum 24 hour notice period. Parents will be contacted via email or text message so please ensure contact details are kept up-to-date on the Happity database. Please also check the Gem’s Jams Instagram page for updates. An additional class will be offered if we have to cancel a class. We will work with you to arrange a make-up class, and only if this cannot be accommodated, you will be offered a refund for the cancelled session. Thank you for your understanding and co-operation.

Supervision of Children
All children must be supervised by their parent/carer at all times and not left unattended. Please supervise your child/(ren) closely during the session and particularly during the use of props. The class leader cannot be responsible for a child at any time. Behaviour that is not deemed acceptable or safe may result in the child being asked to leave the session.

Use of Props
Adults are expected to supervise and participate with their child to ensure props and instruments are used safely and correctly. Props and instruments are not made to withstand misuse of any kind and Gem’s Jams cannot be held responsible for any misuse of the equipment. We are a lively group of mixed ages, some of the props and instruments may not be suitable for unsupervised play for under 3s. If you would prefer not to use one of our props or feel it is not suitable for your child please do opt out of using it.

Health & Safety and Hygiene
Gem’s Jams rigorously check equipment to ensure it is safe and clean. As both our venues have hardwood floors, children are encouraged to wear non-slip socks or go barefoot to avoid injury and accidents.

Liability
Gem’s Jams cannot accept liability for any accident, injury or incident that occurs due to the above guidance not being followed. Parents/carers assumes any risks in taking part in a class and accepts full responsibility for themselves and their child. We can take no responsibility for any loss, damage or expense incurred by a child and/or accompanying adult whilst taking part in a class or whilst on the hired premises. Protection of property You are responsible for any property/valuables left in prams, bags or in the classroom, before, during and after a class. Gem’s Jams is unable to take any responsibility for your items.

Illness
Parents are asked to keep their children at home if they have a contagious illness or serious infection. Please keep your child at home if he/she:
Has a fever or has had one in the previous 24 hours
Has had an upset stomach, vomiting or diarrhoea in the previous 48 hours
Has a new continuous cough
Has heavy nasal discharge
Has discharging eyes

Data Protection
Gem’s Jams is a controller of your personal data, collected and created in connection with your booking on Happity Limited – In accordance with the Data Protection Act 2018. Please check the Happity website for further details. Gem’s Jams will never share your contact information with third parties.

Videos, Photographs and Confidentiality
Taking pictures or videos of your children is always encouraged. Please always be sensitive of taking pictures of others without their permission, or seek permission from the accompanying adult. If you are asked to stop, please do respect the rights of others. Occasionally we may request to take photos or shoot video during classes to use for promotional purposes, which may include, but is not limited to, use on social media, marketing materials or our website. You will be asked at the class whether or not you consent to being included in these images or footage. No additional personal information or names will be linked to these photos or video, unless specific additional permission is sought from the individuals involved.

Changes to Terms & Conditions
Gem’s Jams may update these T&Cs from time to time to reflect changes in our business. The new version will be posted on our website and the Happity Website sand will take immediate effect upon posting. If applicable these changes will be communicated to you via email.